Dell ProSupport
Dell ProSupport provides 24/7 access to technical experts, on-site technician dispatch, and comprehensive support services to ensure optimal infrastructure performance and minimal downtime.
- Access on a 24×7 basis (including holidays) to the Dell Technologies Customer Service and Support organization for troubleshooting assistance of products.
- On-site dispatch of a technician and/or delivery of replacement parts to the installation site or other customer business location approved by Dell Technologies to address a product problem.
- Replacement parts, spares, components when deemed necessary to resolve or prevent an issue.
- ProSupport AIOps Platforms include APEX AIOps Infrastructure Observability, TechDirect and MyService 360, which are enabled via connectivity software, such as Secure Connect Gateway (SCG), and provide benefits not limited to the following:
- Proactive issue detection and automated case creation
- Predictive detection of hardware failures
- Self-serve case creation
- Self-serve part dispatch
- Dell Security Advisories
- APEX AIOps Infrastructure Observability Cybersecurity Assessment