HPE Tech Care Critical
HPE Tech Care Service is the edge-to-cloud operational support service for HPE hardware, software, and multivendor products. Designed to help an organization’s IT systems, applications, and infrastructure run smoothly and efficiently on a day-to-day basis, HPE Tech Care Service helps resolve issues and interruptions quickly while focusing on finding ways to improve the reliability, availability, and performance of your technology.
- Enhanced phone response
- Remote response service is available 24 hours per day, 7 days per week including HPE holidays.
- 15-minute callback for severity 1 incidents, 1 hour for severity 2 or 3; where available direct phone access to product specialists without the need for a callback (all severities).
- 6-hour hardware call-to-repair
- On-site response service is available 24 hours per day, 7 days per week including HPE holidays.
- For severity 1 and 2 incidents, HPE returns the covered hardware to operating condition within six hours.
- Outage management
- Remote response service is available 24 hours per day, 7 days per week including HPE holidays.
- Available for severity 1 business impacting situations
- Priority access to incident recovery specialists to expedite return to service.