Dell ProSupport Plus
Dell ProSupport Plus provides 24/7 access to technical experts, on-site technician dispatch, and comprehensive support services to ensure optimal infrastructure performance and minimal downtime.
- Telephone access twenty-four (24) hours each day, seven (7) days each week (including holidays) to Dell Technologies’ global expert center staffed by Senior ProSupport Engineers for troubleshooting assistance of hardware and software issues.
- On-site dispatch of a specialized Dell Technologies field technician and/or delivery of replacement parts to the installation site or other customer business location approved by Dell Technologies to address a product problem.
- Access to a remote Service Account Manager (SAM).
- Replacement parts, when deemed necessary to resolve or prevent an issue.
- ProSupport AIOps Platforms include APEX AIOps Infrastructure Availability, TechDirect and MyService 360, which are enabled via connectivity software, such as Secure Connect Gateway (SCG), and provide benefits not limited to the following:
- Proactive issue detection and automated case creation
- Predictive detection of hardware failures
- Self-serve case creation
- Self-serve part dispatch
- Dell Security Advisories
- APEX AIOps Infrastructure Availability Cybersecurity Assessment