HPE Tech Care Basic
HPE Tech Care Service is the edge-to-cloud operational support service for HPE hardware, software, and multivendor products. Designed to help an organization’s IT systems, applications, and infrastructure run smoothly and efficiently on a day-to-day basis, HPE Tech Care Service helps resolve issues and interruptions quickly while focusing on finding ways to improve the reliability, availability, and performance of your technology.
- Standard phone response
- Remote response service is available 9 hours per day during local HPE standard business hours, excluding weekends and HPE holidays, unless otherwise agreed by HPE.
- 2-hour callback from product specialist; support incidents received outside the coverage window shall be acknowledged the following coverage day.
- Next business day on‑site coverage
- On-site attendance – the next standard business day, during local HPE standard business hours, excluding weekends and HPE holidays, unless otherwise agreed by HPE.
- Next-business-day on-site response for covered hardware; support incidents received outside the coverage window shall be acknowledged the next coverage day and serviced within the following coverage day.